In the rare cases when there is a problem with the courier or simply the force of nature we want you to feel 100% safe about your order. All our materials are with the highest quality and are meticulously packed to ensure no damage. We would like you, the customer, to be happy with our services. Prior returning the goods, you have to notify SignGround about this decision. If there is a visible damage on the package when you receive it, it is important to notify the courier while he is still there. We refund 100% of the amount you have paid for your order. It might be a scratch, wrong color, wrong size or anything else. The reason for your return is not important. Once you receive the package, you have 14 days to return it. This Siser product selector guide is a quad-fold color chart which displays actual product samples and colors for more acurate color swatches and samples. In the unlikely event that we can’t help, we’ll happily give you your money back. We hope you’re happy with all your SignGround products, but if you’re not, we’ll do everything humanly possible to fix the problem. Individuals are treated as end customers and thus they are a subject of 20% VAT in all cases.Īll EU registered companies with valid VAT number can shop on this website without VAT! Read More These regulations are only applicable for companies. You can check whether your company has a valid VAT number here: VAT regulations on SignGround Based on these regulations SignGround, a company registered in the EU, is allowed to sell goods without VAT to other companies registered for VAT in the EU. Read more on cross border VAT in the EU here: Thus, goods which are sold for export or services which are sold to customers abroad are normally not subject to VAT. It applies more or less to all goods and services that are bought and sold for use or consumption in the Community.
If your order has shipped, then we will process the refund as soon as we receive the item(s) back from you.What is VAT? The Value Added Tax, or VAT, in the European Union is a general, broadly based consumption tax assessed on the value added to goods and services. The Siser Color Guide will help you to get the exact or near.
If your order has not been processed and/or shipped, then we will immediately refund your payment. The Siser Color Guide shows all of Sisers heat transfer vinyl products in a real life swatch. To cancel your order, please contact us as soon as possible. If your package was damaged in shipping, please contact us within 2 days of delivery and we will work to resolve the issue as quickly as possible. Please email the tracking number to you are able to use which ever carrier you wish for the return shipping (USPS, UPS, FedEx or DHL), the shipping method must be trackable with a valid tracking number. If you purchase your own shipping label, then you will need to provide us with the tracking number as soon as possible. Purchasing your own return shipping label We Carry SISER, HEXIS, And StarCraft brands we have color charts for Siser and Hexis. We will email you a return shipping label and you will just need to print and apply it over the original shipping label. Here you will find all of the color charts. We will deduct the return shipping cost from your refund. If you are responsible for covering the return shipping and would like us to provide you with a return shipping label, then please let us know. All items must be shipped in the original packaging Partial amounts of film are not returnable. Original Packaging - Film must be in unused, new condition and be sealed in its poly tubing.
Original shipping cost is non-refundable. In all other cases, the buyer is responsible for return shipping and may ship item back using carrier of your choice. The Siser PSV Color Guide is a half-fold color chart which displays actual product samples and colors of the following products: 1.
Photo of damaged items and package (only if item was damaged in shipping - see "Damaged in shipping" below).Ģ: If item is defective or was damaged in shipping, we will provide you with a pre-paid shipping label. Item(s) you wish to return (SKU# or product name) We are committed to 100% customer satisfaction! If for any reason you are unsatisfied with your film, then you may return it within 30 days of the ship date - WITH ORIGINAL PACKAGING*.
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